In our podcast this week with #Paddy O’Brien, author of “Lean for the Nonprofit: What You Don’t Know Can Cost You,” we are discussing how applying Lean concepts can greatly benefit your nonprofit organization by streamlining processes, maximizing use of funds, and even increasing income as was done with one zoo.
Paddy O’ Brien has an MPA from Cornell University, a BA from Pitzer College, and is certified in Lean, project management, and communications. She was instrumental in pioneering Lean in many state government services, ranging from child adoptions to motor pools. O’ Brien has presented at national conferences, been the recipient of multiple awards, and has developed
and delivered several courses on Lean, performance measures, and quality tools. She recently published a Lean coaching manual titled Navigating a Rapid Process Improvement Workshop.
The key points covered in this podcast discussion are:
• Using Lean to Improve Customer Experience at a Zoo
• Adopting Lean Concepts to Fit the Nonprofit Sector
• Benefits of Analyzing Processes: Reducing Wait Times
• Thinking Through – and Mapping Out – Processes
• Believe in the Process
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